CEO Update #2 - 23 March 2020

TO ALL USERS

Good evening everyone,

This afternoon we met as a senior team with Yvette, Costa and myself providing a full update on our plans. This will be made available tomorrow from 8:00am with each of our General Managers meeting with their individual management teams first thing in the morning.

As a management team we are having to respond to a quickly changing landscape and are closely monitoring our lead indicators in sales leads, sales rates and service bookings. As these indicators decrease we will respond in providing reduced hours, ensuring we maintain income and employment to the team. This will be reviewed everyday at 3:00pm with the senior team based on real time current information.

Important messages that we need your help on.... please be a loudspeaker to your friends and family...

1. We are open for business, we all have a place in promoting our business. The less decline in revenue we have the less effect it will have on individuals.

2. We are serious about being community role models in social distancing and hygiene... you all need to be a leader in this area. But don't be a hero, stay away from personal contact the moment that you don't feel well.

As a company we are acting on our values in 'team work' and 'care', by making steps to try and maintain income to all employees through this time. I am confident we will emerge a stronger company on the other side of this mess.

Please speak with your General Managers with any questions.

Thank you for your support and understanding at this time.

Mark Woelders

Managing Director